Organisational Behaviour

Editorial Team

Welcome to the Organisational Behaviour course at New World University.

Organisational Behaviour is the study of how people behave in organisational settings. It is a social science that must be understood by those who seek to lead others and maintain productive organisational environments. This course emphasizes active learning, meaningful examples, and tools you can use today or put into your professional toolbox for the years to come. It includes opening cases that bring the topics to life, explanations with information you can use today, a section in each lesson on cross-cultural implications, and a section in each lesson on ethical implications, including ethical dilemmas.

This course relies with our gratitude on the first revision of the first edition of An Introduction to Organizational Behavior by Talya Bauer and Berrin Erdogan; and as such its long form readings are released under the Creative Commons Attribution-NonCommercial-ShareAlike 3.0 License. Note that the authors are American and use U.S. English.

 

 

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Organizational Behavior

Introduction to Organizational Behavior
Understanding Organizational Behavior
Understanding How OB Research Is Done
Trends and Changes
Maintaining Core Values: The Case of Nau 
Introduction to OB Summary and Exercises

Managing Demographic and Cultural Diversity

Managing Demographic and Cultural Diversity
Demographic Diversity
Cultural Diversity
The Role of Ethics and National Culture
Managing Diversity for Success: The Case of IBM
Demographic and Cultural Diversity Summary and Exercises

Understanding People at Work: Individual Differences and Perception

Understanding People at Work: Individual Differences and Perception
The Interactionist Perspective: The Role of Fit 
Individual Differences: Values and Personality
Perception
The Role of Ethics and National Culture
Using Science to Match Candidates to Jobs: The Case of Kronos
Understanding People at Work Summary and Exercises

Individual Attitudes and Behaviors

Individual Attitudes and Behaviors
Work Attitudes
Work Behaviors
The Role of Ethics and National Culture in Individual Attitudes and Behaviors
Rebounding from Defeat: The Case of Jeffrey Katzenberg
Individual Attitudes and Behaviors Summary and Exercises

Theories of Motivation

Theories of Motivation
Need-Based Theories of Motivation
Process-Based Theories of Motivation
The Role of Ethics and National Culture in Motivation
Motivation in Action: The Case of Trader Joe’s 
Theories of Motivation Summary and Exercises

Designing a Motivating Work Environment

Designing a Motivating Work Environment
Motivating Employees Through Job Design
Motivating Employees Through Goal Setting
Motivating Employees Through Performance Appraisals
Motivating Employees Through Performance Incentives
The Role of Ethics and National Culture in Designing a Motivating World Environment
Motivation Key for Success: The Case of Xerox
Designing a Motivating Work Environment Summary and Exercises

Managing Stress and Emotions

Managing Stress and Emotions
What Is Stress? 
Avoiding and Managing Stress
What Are Emotions? 
Emotions at Work
The Role of Ethics and National Culture in Managing Stress and Emotions
Getting Emotional: The Case of American Express
Managing Stress and Emotions Summary and Exercises

Communication

Communication
Understanding Communication
Communication Barriers
Different Types of Communication and Channels
The Role of Ethics and National Culture in Communication
Employee Satisfaction Translates to Success: The Case of Edward Jones
Communication Summary and Exercises

Managing Groups and Teams

Managing Groups and Teams
Group Dynamics
Understanding Team Design Characteristics
Management of Teams
Barriers to Effective Teams
The Role of Ethics and National Culture in Managing Groups and Teams
Green Teams at Work: The Case of New Seasons Market
Managing Groups and Teams Summary and Exercises

Conflict and Negotiations

Conflict and Negotiations
Understanding Conflict
Causes and Outcomes of Conflict
Conflict Management
Negotiations
The Role of Ethics and National Culture in Conflict and Negotiations
Avoiding Conflict at WorldCom: The Case of Bernard Ebbers
Conflict and Negotiations Summary and Exercises

Making Decisions

Making Decisions
Understanding Decision Making
Faulty Decision Making
Decision Making in Groups
The Role of Ethics and National Culture in Making Decisions
Empowered Decision Making: The Case of Ingar Skaug
Making Decisions Summary and Exercises

Leading People Within Organizations

Leading People Within Organizations
Who Is a Leader? Trait Approaches to Leadership
What Do Leaders Do? Behavioral Approaches to Leadership
What Is the Role of the Context? Contingency Approaches to Leadership 
What’s New? Contemporary Approaches to Leadership
The Role of Ethics and National Culture in Leading People Within Organizations
Leadership Development: The Case of Starbucks
Leading People Within Organizations Summary and Exercises

Power and Politics

Power and Politics
The Basics of Power
The Power to Influence
Organizational Politics
Understanding Social Networks
The Role of Ethics and National Culture in Power and Politics
Getting Connected: The Case of Social Networking
Power and Politics Summary and Exercises

Organizational Structure and Change

Organizational Structure and Change
Organizational Structure
Organizational Change
The Role of Ethics and National Culture in Organizational Structure and Change
Changing for Good: The Case of Hanna Andersson Corporation
Organizational Structure and Change Summary and Exercises

Organizational Culture

Organizational Culture
Understanding Organizational Culture
Characteristics of Organizational Culture
Creating and Maintaining Organizational Culture
Creating Culture Change
The Role of Ethics and National Culture in Organizational Culture
Clash of the Cultures: The Case of Newell Rubbermaid
Organizational Culture Summary and Exercises